Refund policy

Refund and Exchange Policy

At BILAL BARRAGE, we are dedicated to providing you with exceptional quality and service. We understand that our garments are an investment, and we have designed our refund and exchange policy to reflect the care and attention that goes into each piece.

  1. Ready-Made and Couture Porter Dresses

    • Non-Refundable: All ready-made and couture porter dresses are final sale and cannot be refunded. These items are made with the highest level of detail and precision, making each piece unique and valuable.

    • Exchanges: We offer the option to exchange your item within 10 days of receipt, should you need a different size or have any other concerns. The item must be in its original condition, with tags attached and unworn. Please reach out to our customer service team to start the exchange process. Exchanges are subject to availability, and we will do our best to accommodate your request.

  2. Bespoke and Custom-Made Orders

    • Non-Refundable: Orders that involve custom tailoring or are specially made for you are non-refundable. This includes any custom designs or alterations requested by the client. These pieces are created specifically to meet your individual needs, making them one-of-a-kind and exclusive to you.

Additional Considerations:

  • Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days with photos of the issue. We will assess the situation and provide a repair or replacement as needed. Customer satisfaction is our top priority, and we will ensure that any issues are resolved quickly and to your satisfaction.

  • Exchange Process: When exchanging an item, please ensure it is returned in its original packaging along with any accompanying documentation. Once we receive and inspect the returned item, we will process your exchange and send out the replacement. Please note that the cost of return shipping is the customer’s responsibility, unless the item was received in a damaged or defective condition.

  • Contact Information: If you have any questions or need to initiate an exchange, please contact our customer service team at CONTACT@BILALBARRAGE.COM We are here to support you throughout your shopping experience and ensure that you are completely satisfied with your purchase.

We appreciate your understanding of our policy, which allows us to maintain the highest standards in both our products and service. Thank you for choosing BILAL BARRAGE, where your satisfaction and the quality of our creations are our top priorities.